You can request a return or exchange by emailing firstname.lastname@example.org within 60 days of your purchase date. Our team will be happy to assist you with the process!
- Contact our team at email@example.com for assistance with a return or exchange request within 60 days of purchase.
- Customers who made a purchase on coconutandcompany.com can return their product for a refund within 60 days of purchase. COCO & CO. will cover return shipping costs, but any initial shipping charges are non-refundable.
- To initiate a return, go to our website and follow the prompts.
- If you purchased a COCO & CO. product from a retailer other than coconutandcompany.com, you should follow that retailer's return policy. For international returns, email firstname.lastname@example.org.
Exchanges (if applicable):
- If you received a defective or damaged product from a coconutandcompany.com purchase, email email@example.com with your order number.
- If you'd like to exchange your product, initiate a return and choose the exchange option when following the prompts.
- We will process your refund within 1-7 business days of receiving your return and will confirm via email when it is complete.
- The refunded amount should be available on your original payment method within 7-10 business days, depending on your bank.
Order Changes / Cancellations:
- To change or cancel an order, email firstname.lastname@example.org as soon as possible.
- Orders that have already begun processing cannot be canceled or edited.
- If you no longer want to receive your order, you can return it within 60 days of purchase by initiating a return.
- COCO & CO. currently ships to addresses in the USA and Canada. You may contact support team for international orders.
- Allow 1-3 business days for order processing before your delivery timeframe.
- Orders placed from Friday after 1:00 PM EST to Sunday will begin processing on the following business day. You will receive an email with tracking information once your order is shipped.
- Standard Shipping (3-9 business days):
- Orders with a subtotal of $35.00 or more: FREE
- Expedited Shipping (within 3 business days): See rates upon checkout for more information.
See rates upon checkout for more information.