Refund policy


You can request a return or exchange by emailing within 60 days of your purchase date. Our team will be happy to assist you with the process!

  • Contact our team at for assistance with a return or exchange request within 60 days of purchase.
  • Customers who made a purchase on can return their product for a refund within 60 days of purchase. COCO & CO. will cover return shipping costs, but any initial shipping charges are non-refundable.
  • To initiate a return, go to our website and follow the prompts.
  • If you purchased a COCO & CO. product from a retailer other than, you should follow that retailer's return policy. For international returns, email

Exchanges (if applicable):

  • If you received a defective or damaged product from a purchase, email with your order number.
  • If you'd like to exchange your product, initiate a return and choose the exchange option when following the prompts.


  • We will process your refund within 1-7 business days of receiving your return and will confirm via email when it is complete.
  • The refunded amount should be available on your original payment method within 7-10 business days, depending on your bank.

Order Changes / Cancellations:

  • To change or cancel an order, email as soon as possible.
  • Orders that have already begun processing cannot be canceled or edited.
  • If you no longer want to receive your order, you can return it within 60 days of purchase by initiating a return.


  • COCO & CO. currently ships to addresses in the USA and Canada. You may contact support team for international orders.
  • Allow 1-3 business days for order processing before your delivery timeframe.
  • Orders placed from Friday after 1:00 PM EST to Sunday will begin processing on the following business day. You will receive an email with tracking information once your order is shipped.


  • Standard Shipping (3-9 business days):
    • Orders with a subtotal of $35.00 or more: FREE
  • Expedited Shipping (within 3 business days): See rates upon checkout for more information.


See rates upon checkout for more information.